Job Description

Job Description

Job Description

Job Overview:

The role for Front Desk Associate is called a Mood Lifter. Mood Lifters are the people who greet each of our members with ear-to-ear smiles and over the top enthusiasm. They consistently go above and beyond and you can’t help but smile when you see them.

Responsibilities/Requirements:

• Greet every member and guest with enthusiasm and a smile
• Tour potential members around the club with the goal of signing up the person for a membership
• Answer phone calls in a professional and energetic manner
• Execute all opening/closing operational procedures to ensure the club runs smoothly
• Handle member requests and concerns with professionalism and a sense of urgency
• Maintain regular and punctual attendance
• Maintenance duties up to par.
• 30 minute sweeps around the club: reracking weights and organizing all areas
• Reaching individual sales goals at a weekly shift basis
• Scheduling personal training sessions at a goal basis

Qualifications:

• Enthusiastic, energetic, friendly and personable
• Excellent verbal and written communication skills
• Able to lift and move gym equipment weighing 15-20 lbs frequently and up to 90 lbs occasionally
• Able to remain in a stationary position at the front desk for the majority of the workday
• World class customer service and administrative skills
• Works hard, multi-tasks and is a problem solver
• Passion for fitness

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